1. Purpose
These General Sales Conditions govern payments made via EclipseX: bookings, registrations, service fees, boosts, and platform services.
2. Displayed Prices and Summary
Before payment, a clear summary is displayed: price, service fees, total including tax.
3. Service Fees (Client)
- €3 if the total amount is less than €50
- €5 if the total amount is €50 or more
- These fees remunerate platform services: matchmaking, support, security, moderation, payment infrastructure.
4. Platform Commissions
- Professionals: 12% (on professional services, excluding service fees)
- Events / Organisers: 15% (on registrations, excluding service fees)
5. Payment
Payment processed by Stripe (Stripe Connect). The booking/registration is confirmed only after payment validation.
6. Boosts
Boosts are paid promotional services (duration and price shown at purchase).
A boost is not a guarantee of booking/registration.
7. Cancellation — 24h Rule
- Client — Cancellation more than 24h before: refund of the principal price; service fees non-refundable.
- Client — Cancellation less than 24h before: no refund, except exceptional decision by support (duly justified force majeure).
- Provider/Organiser — Cancellation: full client refund (price + service fees) or priority rescheduling; internal sanctions possible.
- Client no-show: no refund.
8. Disputes
Open a support ticket as soon as possible (recommendation: within 48h).
EclipseX may request factual elements. Decision according to internal rules, traceability, available elements.